The challenge
A high-profile international conference required visible-but-not-intrusive security across registration, plenary, breakout, and 3 evening receptions over 4 days.
Our approach
We deployed 86 officers (78% plain-clothes), staffed a tactical operations centre with the venue ops team, ran two evacuation drills before doors opened, and integrated with the hotel's existing CCTV.
Results
4,200
Guests
86
Officers (78% plain-clothes)
0
Incidents
9.4/10
Client guest experience score
Our delegates didn't see the security — but our risk director did, and that's exactly the brief we set.
G
Group GM, Hospitality Operations
Retail & Hospitality